Shipping destinations
We ship to the 48 continental U.S. States. Service to Alaska, Hawaii, U.S. territories, military addresses, and P.O. boxes is not available. Available methods and address eligibility are shown at checkout. If your destination is unavailable, contact litedelightsinc@gmail.com before placing an order.
Order processing
Orders for in-stock items normally ship within 1-2 business days after order placement, subject to payment authorization. Our business days are Monday through Friday, and our order cutoff is 5:30PM (ET). Processing time is separate from carrier transit time. Any longer lead time for a preorder, backorder, or special-order item will be disclosed before purchase.
Rates and delivery estimates
Shipping charges and available methods are displayed at checkout before payment. Estimated carrier transit times are 3-5 days via UPS Ground. Unless a service is expressly described as guaranteed, delivery dates are estimates, not guarantees. Estimated delivery generally combines processing time and transit time.
Order and tracking updates
Order and shipment updates are sent to the email address provided at checkout. Tracking is provided when available for the selected service. Carrier scans may take time to appear after a shipping label is created. Contact litedelightsinc@gmail.com if you cannot locate your confirmation or tracking information.
Backorders and shipping delays
If we cannot ship within the timeframe promised at purchase, we will notify you, provide a revised estimate or explain that the date is unknown, and offer the choice to accept the delay or cancel the unshipped items for a prompt refund, as required by law. If legally required consent is not obtained, we will cancel and refund the affected unshipped items. Carrier delays after dispatch will be investigated with the carrier and do not remove remedies available under applicable law.
Split shipments
An order may be sent in more than one package. We will provide available tracking for each shipment. We will not add shipping charges solely because we choose to split an order unless you separately request an additional paid service and agree to its price.
Address changes and delivery requirements
Please check the recipient name, complete address, apartment or suite number, and phone number before submitting an order. Contact litedelightsinc@gmail.com promptly to request a change. We cannot guarantee changes once fulfillment has begun. Where a signature or delivery appointment is required, that requirement will be disclosed before purchase or communicated when arranging delivery.
Damaged or incorrect shipments
If a package arrives damaged or contains the wrong item, contact litedelightsinc@gmail.com as soon as reasonably possible with your order number and photos of the item, packaging, and shipping label, if available. Retain the packaging while we investigate. We will work with you on an appropriate replacement, refund, or other remedy. A request for prompt notice or photographs does not remove rights available under applicable law.
Missing or lost packages
If tracking shows delivery but you cannot locate the package, check the delivery area, household members, building staff, and any carrier delivery details, then contact us. We will investigate with the carrier. A delivery scan alone does not automatically resolve every claim. When an order is confirmed lost or undelivered, we will provide the replacement, refund, or other remedy required by the circumstances and applicable law.
Returned or refused deliveries
If a shipment is returned because of an incorrect address, refusal, or failure to collect it, contact us to arrange the next steps. Any proposed reshipping charge or deduction must be lawful, supported by the circumstances, and disclosed or agreed before it is applied. We will not charge you for a return or delivery failure caused by our error or remove a refund right provided by law.
Returns after delivery
For returns or exchanges after receipt, see our Return and Refund Policy. Do not send products to the address printed on a shipping label unless our support team confirms it is the correct return address.
Contact us
For shipping questions, contact:
- Store operator
- MANGOSLAB USA
- Support email
- litedelightsinc@gmail.com
- Phone
- 2019948591
- Mailing address
- 100 Temple Ave, Hackensack, NJ 07601
Please include your order number so we can locate your purchase.